Return Policy

Service-Based Policy

At bouquetgardensho, we provide personal styling services rather than physical products. This Return Policy outlines our approach to service modifications, cancellations, and client satisfaction.

Cancellation Policy

Before Service Commencement

You may cancel your styling service booking under the following conditions:

  • More than seven days before scheduled appointment: Full refund minus a ten percent administrative fee
  • Between seventy-two hours and seven days: Fifty percent refund of service fee
  • Less than seventy-two hours: No refund, but you may reschedule one time within ninety days

Emergency Circumstances

We understand that unexpected situations arise. In cases of medical emergencies, family emergencies, or other extraordinary circumstances, we may waive cancellation fees at our discretion. Documentation may be required.

Rescheduling

You may reschedule your styling appointment according to these guidelines:

  • First rescheduling with forty-eight hours notice: No fee
  • Additional rescheduling or less than forty-eight hours notice: Twenty-five dollar rescheduling fee
  • Appointments must be rescheduled within ninety days of original booking

Service Guarantee

We are committed to your satisfaction with our styling services. If you are not satisfied with your consultation or service:

  • Contact us within seven days of service completion
  • Provide specific feedback about your concerns
  • We will offer a complimentary follow-up session or partial refund based on the situation

Package Services

For multi-session packages:

  • Unused sessions may be refunded pro-rata if requested within thirty days of purchase
  • Package services must be used within one year of purchase date
  • Packages cannot be transferred to other individuals
  • Partial refunds available only before second session is completed

Digital Content and Resources

Any digital content provided as part of your styling service, including style guides, lookbooks, or educational materials, is non-refundable once delivered or accessed.

Consultation Fees

Initial consultation fees are generally non-refundable but may be applied toward a full service package if you book within fourteen days of your consultation.

Weather and Unforeseen Events

In the event of severe weather, natural disasters, or other unforeseen circumstances that prevent service delivery:

  • We will contact you to reschedule at no additional charge
  • If rescheduling is not possible, we will provide a full refund
  • Virtual consultations may be offered as an alternative when appropriate

Refund Processing

When a refund is approved:

  • Refunds are processed within seven to ten business days
  • Refunds are issued to the original payment method
  • You will receive email confirmation when the refund is processed
  • Bank processing times may vary and are beyond our control

Disputes

We strive to resolve all concerns amicably and professionally. If you have a dispute regarding services or billing, please contact us directly before pursuing other resolution methods. We are committed to finding fair solutions.

Modifications to Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on our website with an updated date. Your continued use of our services after changes constitutes acceptance of the modified policy.

Contact Us

For questions about cancellations, refunds, or this Return Policy: